Modern solutions for content services and collaboration remain a crucial element of maximizing efficiency across processes, departments, teams, and users regardless of physical location. As the prevalence of such systems grows, the CSC market continues to experience consolidation. Leaders in the space seek to redefine the standard for enterprise content management with increased investment in capabilities such as automation, collaboration, and artificial intelligence.
Nucleus interviewed content management users and found that collaboration, automation, and security continue to be the primary value-driving factors of CSC deployment. However, demand for collaboration capabilities has surpassed that for security and compliance functionality.
