Location: Blackmore Vale and Shaftesbury, Dorset, United Kingdom
Industry: Dairy and Food Processing and Manufacturing
Website: www.bvdairy.co.uk
Founded in 1958 as a family farm in England’s West Country, BV Dairy is now a thriving modern business. Each year, the company purchases 35 million liters of milk from dairy farms within a 25-mile radius of their production facility in Shaftesbury, Dorset and turns them into dairy products for food distribution and manufacturing firms. BV Dairy’s range includes their award-winning Dorset clotted cream, as well as yogurts, buttermilk, soft cheese, and mascarpone.
Sawyer Savings Bank operates as a three-branch savings institution in the Hudson Valley, NY region. Their total asset size of $188 million places them comfortably in the small to medium size regional bank category. Among other bank services, Sawyer Savings offers consumer, mortgage and business loans.
Sawyer Savings was processing loans in a paper-based system. Paper loan files were difficult to access as well. And finally, nearly an hour per day every morning was spent by the lending team meeting to discuss the open loan pipeline.
| Residential Package Types | Consumer Package Types |
HELOC – 126 documents | ODP (Overdraft Protection) – 16 documents |
“DocStar gives us the power to add and retrieve more documents to and from the system. It increases our accuracy, efficiency, and traceability. Furthermore, this solution has plenty of flexibility that lets us tune and tweak workflows as our business processes change and grow. Most of all, the introduction of DocStar has allowed us to streamline processes and save time—notably in terms of invoice approval and delivery note processing—because it brings all of the relevant information and documentation together in one place.”
-Mark Damen, ERP Systems Manager | BV Dairy
With the successful implementation of DocStar in the lending division, they have streamlined the loan approval process with electronic acquisition of applicant information and electronic routing of loan packages for approval. Additionally, loan files are readily accessible in seconds now via DocStar. And finally, the real time analytics provided by ReportWorks has eliminated the need to spend time in morning meetings to discuss the loan pipeline.
“The automated loan approval process has made a significant improvement in our lending department’s efficiency and has enabled us to be much more responsive to our customers. Additionally, having our loan files stored in DocStar makes retrieving loan files much quicker now in seconds rather than hours or days, again enabling us to be much more responsive,” says Erica Krom, VP of Lending.
The migration from paper to electronic loan processing has reduced processing time by nearly 30%.
